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Receptionist

Receptionist

Job Description

ProHEALTH Dental (Where Oral Health Meets Overall Health) is a leading dental group in the New York Metropolitan Area. We are not like one of the many dental service organizations (DSOs). Instead, we are strategic partners with medical groups and healthcare organizations that understand the importance of oral health and want to add dentistry as an important service offering. Our state-of-the-art dental practices have all specialties under one roof to provide convenience and better continuity of care to patients. ProHEALTH Dental is continuously expanding our team of specialists. If you are beginning your career or are looking for a new opportunity, we would like to discuss your future with us.

General Summary

Works at the 'front line' of dental practices, as the first point of contact over the phone or on arrival. Booking patients, greeting visitors, sorting out appointments and undertaking other non-clinical tasks of an administrative nature as described below. Dental assistants welcome to apply!

Principal Duties & Responsibilities 

  • Greet patients in a warm and friendly manner.
  • Answer telephones pleasantly and professionally, take complete and accurate messages; follow up on messages, inquire and refer callers appropriately; ensure prompt delivery of messages.
  • Perform patient reminder calls.
  • Collect correct patient payments and understand how to read and calculate the ledger.
  • Maintain accurate dental records.
  • Works as a team member with staff; Providers, administrative, and patient support teams.
  • Schedule appointments for office visits and procedures.
  • Perform pre-registration intake for new patients which includes name, address, date of birth, phone numbers, etc. and insurance ID (if applicable) prior to patient arrival at the office to determine eligibility and private co-payments.
  • Verify insurance for patient prior to day of appointment and provide explanation of benefits.
  • Collect treatment fees as well as discussing future financial arrangements.
  • Check the answering machine for messages and respond to messages.
  • Maintain patient confidentiality as per HIPAA compliance.
  • Receive packages and lab cases.
  • Balancing day sheet and credit card machine at the end of each day.
  • Call patients to fill in no show and canceled visits (same-day visits).
  • Understands basic dental coding and how to treatment plan basic procedures.
  • Maintain a clean and friendly reception area.
  • Maintain composure and professionalism when exposed to stressful situations.
  • Other duties as assigned

Education & Experience

  • General education degree or high school diploma
  • Knowledge of Dentrix and other relevant software applications a must
  • Knowledge of general administrative and clerical procedures
  • Working knowledge of dental insurance
  • Knowledge of dental terminology, procedures, and diagnosis

Key Competencies 

  • Communication skills
  • Information collection and management
  • Customer service skills
  • Confidentiality

ProHEALTH Dental strives to maintain a workplace that accepts and appreciates the differences among our employees. The company will not discriminate against any applicant or employee based on age, race, gender, color, religion, national origin, ancestry, disability, marital status, covered veteran status, sexual orientation, gender identity and/or expression, genetic information, status with respect to public assistance or any other characteristic protected by state, federal, or local law.

Please send your resume to employment@phdental.com for consideration.

What Makes Us Different

What You Get When You Choose ProHEALTH Dental
  • Dental Care Integrated with Your Medical Care

    By creating clinical affiliations with large medical groups, we can coordinate your medical and dental care and benefit from healthcare providers behind us, from general practitioners to sleep specialists.

  • Enhanced Preventative Care & Wellness Visits

    Unlike other dental offices, our preventative care dental hygiene visits include non-invasive screenings that provide an extra step in prevention of some serious health conditions.

  • Trusted By Patients Across New York & New Jersey
    The dentists at ProHEALTH Dental have amassed a significant number of positive reviews and are proud to be trusted by our patients, their families, and other dental offices across New York and New Jersey.
  • Passionate About Protecting Your Oral Health
    At ProHEALTH Dental, you can expect more than at any other dentist’s office. We stand behind our work because it’s not just work to us; keeping your teeth, gums, and mouth healthy is our passion.

Reviews From Happy Patients

    “So happy with my care and visit.”
    “Wonderful Experience. Johanna Barcia, the dental hygienist, was amazing. She takes the time to talk to her patients, explain how to best care for your team, and very gentle on cleaning. The doctor was lovely too as well as the front desk staff.”
    - India L.
    “My son was very comfortable and happy with the visit.”
    “My son was very comfortable and happy with the visit. At first, he was a nervous wreck but he can't wait to go back to his second visit and he liked his doctor and assistant and it was just an all-around great visit.”
    - Nancy A.
    “I totally recommend this place.”
    This place is great. I don't like going to the dentist IoI but they make you feel calm and confident. The hygienist Johanna Barcia is amazing and very professional.

    I totally recommend this place.
    - Pilis S.
    “Nicest dentist I’ve ever had”
    Dr Kuang at pro health dental in Howard Beach is the nicest dentist I’ve ever had. She is patient and explains things. I’ve been to many dentists before, but she is the only one who hasn’t pushed procedures until making sure it’s necessary. Highly recommended.
    - Roseann M.
    “For the first time in my life, going to the dentist has been painless.”
    For the first time in my life, going to the dentist has been painless. Thanks for your professionally run practice and office staff.
    - Dennis J.
    “Safe, comfortable, clean, professional”
    Safe, comfortable, clean, professional are just an understatement of how excellent this dental group truly is. Annie is totally amazing, Katherine the dental hygienist is beyond a pleasure to work with. I'm glad I choose this facility for my dental needs. I'm bringing my spouse here next..
    - Michelle M.
    “I felt well-cared for throughout the entire visit.”
    I recently had an emergency appointment at Pro Health Dental, and I couldn't be more satisfied with the care I received. From the moment I walked in, the staff was exceptionally friendly and accommodating. The dentist took the time to explain the issue and the treatment options clearly, which put me at ease. I felt well-cared for throughout the entire visit. Pro Health Dental truly excels in providing top-notch emergency dental care, and I highly recommend their services.
    - Ronald F.
    “Overall a great practice!”
    The entire team is very professional and compassionate, from the dentists to the front desk. Appointments are spot on with little to no wait time. Overall a great practice!
    - Steven E.

Did you know oral health is essential to overall health?

Put Your Health Where Your Mouth Is™
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